General Information Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. More information on the proper use of the TRM can be found on the. Website: Description: Nuance Vocalizer is a text-to-speech engine for delivering spoken output used for generating dynamic prompts and interactive voice response (IVR) for call centers.
EVERYTHING YOU NEED TO KNOW. Nuance Vocalizer revolutionizes the way that your customers interact with your technology, and delivers an experience that is as natural as human speech. Built on the industry’s most advanced and most accurate text-to-speech technology, this highly intelligent solution can transform your automated IVR. Vocalizer Embedded (VE) is widely deployed in automotive and mobile platforms and offers the highest quality for any footprint from 2 MB to 500 MB per voice. Vocalizer Server (VS) offers the highest quality voices with footprints in the GB range and with daily dictionary updates in the Nuance cloud.
This product can combine computer-generated and prerecorded audio for automation of a variety of application behaviors and deliver detailed information customized for individual customers. Technology/Standard Usage Requirements: Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation.
Section 508 Information: This technology has not been assessed by the Section 508 Office. The Implementer of this technology has the responsibility to ensure the version deployed is 508-compliant. Section 508 compliance may be reviewed by the Section 508 Office and appropriate remedial action required if necessary. For additional information or assistance regarding Section 508, please contact the Section 508 Office at [email protected]. Decision: Decision Constraints: Technology must remain patched and operated in accordance with Federal and Department security policies and guidelines in order to mitigate known and future security vulnerabilities. Veterans Affairs (VA) users must ensure VA sensitive data is properly protected in compliance with all VA regulations.
All instances of deployment using this technology should be reviewed by the local ISO (Information Security Officer) to ensure compliance with. Decision Source: TRM Mgmt Group Decision Process: One-VA TRM v18.8 Decision Date: Aliases: call center; dynamic speech generation; Nuance Communications Vocalizer Introduced By: TRM Request Vendor Name. Vendor Release Information The Vendor Release table provides the known releases for the TRM Technology, obtained from the vendor (or from the release source).
Version Release Date Vendor End of Life Date Vendor Desupport Date 5.x 6.x 7.x Current Decision Matrix Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 6102 and 6500; VA Directives 6004, 6513, and 6517; and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). Users must ensure sensitive data is properly protected in compliance with all VA regulations. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation. The VA Decision Matrix displays the current and future VA IT position regarding different releases of a TRM entry. These decisions are based upon the best information available as of the most current date.
The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of the technology will be supported. Any major.minor version that is not listed in the VA Decision Matrix is considered unapproved for use. Legend: White Approved: The technology/standard has been approved for use. Yellow Approved w/Constraints: The technology/standard can be used within the specified constraints located below the decision matrix in the footnote1 and on the General tab. Gray Unapproved: The technology/standard has not been approved for use. It may only be used if a waiver signed by the Deputy CIO of AES or designee based upon a recommendation from the AERB has been granted to a project. Orange Divest: VA has decided to divest itself on the use of the technology/standard.
As a result, all projects currently utilizing the technology/standard must plan to eliminate their use of the technology/standard. Additional information on when the entry is projected to become unapproved may be found on the Decision tab for the specific entry. Black Prohibited: The technology/standard is not (currently) permitted to be used under any circumstances.
Blue Planning/Evaluation Constraint:The period of time this technology is currently being evaluated, reviewed, and tested in controlled environments. Use of this technology is strictly controlled and not available for use within the general population. If a customer would like to use this technology, please work with your local or Regional OI&T office and contact the appropriate evaluation office displayed in the notes below the decision matrix. The Local or Regional OI&T office should submit an if they require further assistance or if the evaluating office is not listed in the notes below.
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